Everyone, welcome to the activity solution of the Value Stream Map. In the previous lecture, you were asked to review the Value Stream Map created by a call center team. Your job was to calculate the total time value at a time and the process cycle efficiency. Hope you have the answers and you have already posted those on the q&a discussion board. Let's begin by calculating the total time the total time is the sum of the time taken by all the steps in the value stream. In this case, the total time is 685 seconds.

Let's calculate the value added time it is 160 seconds. The formula for process cycle efficiency is value added time divided by the total time so we divide 160 by 685. That gives us the process cycle efficiency as 23.36% That's it. These are the details needed by the call center team. Hope your answers exactly match with the answers of the activity solution video. Thank you for attending.

See you in the next one.