Finishing the conversation

2 minutes
Share the link to this page
Copied
  Completed

Transcript

Seriously, this step is so important because you have a risk to screw up all the great work you've done so far. In just this one minute of closing, actually these few seconds of closing. We all have a sense of empathy. That will make us want to reassure the person to make it more convenient and easy for them. This is what you must absolutely avoid. Avoid reassuring avoid being sorry, avoid excusing yourself.

No, you had a situation you talked about it you agreed on next step. Just cut it off. Now it's time for you to terminate the discussion and move on. Just leave the person and you know they have a lot to digest anyways. You will not make it easier for them, especially if you had a pretty difficult information to transfer to them, such as the fact that you broke up or that they lose their jobs. It is not the time for you to turn into some sort of friend or NGO where you want them to feel better.

No, respect them as a person. There are under emotions by now maybe. And the best thing you can do is to close the discussion respectfully, and move on. So thank them for the discussion. And leave. That's it.

There's no sorry, there is no. How do you feel? I hope you're okay. But we're still going to be friends. No, no, it's not the time for that. If you really respect them and you want to protect your relationship, show them respect.

They deserve it. You've been delivering them something that is quite difficult to accept and to take on. Okay? So show them respect. Give them some space. Whatever you're saying this piece, remember that you're talking with your own peers that you're projecting on the other person.

And apologies if I'm being a bit harsh on you, is because I've seen it so many times. And you know, you get to that point and you feel really, really positive because you got somewhere you managed to explain your problem, and the person could explain back what they understood and you agreed on next step, and now you're screwing it up. So please, by now, thank you for the discussion. And we'll talk again for the next steps. That's it.

Sign Up

Share

Share with friends, get 20% off
Invite your friends to LearnDesk learning marketplace. For each purchase they make, you get 20% off (upto $10) on your next purchase.