We're making progress, you're now getting close to the conclusion. And that's how a difficult conversation should be actually, it's not meant to be so long. As soon as you can, there is no intro. It's all about explaining a cheer here for expressing the problem or situation. You have a problem statements. You describe the facts, how it made you feel.

And then you just listen to the person asking them what they're going to do about it. And you're making sure that it's described in a clear manner, using probing questions, such as What do you mean precisely? Do you really mean always, is there a chance when you have an occasion where it doesn't happen? And the person felt really understood. So now you're getting close to finishing your discussion. And a good, crucial conversation always finishes with actions.

So in this step, you're going to agree what you're going to do about it. So this is about defining next Steps agreeing on actions. So, again, you've asked the person what they're going to do about it. So now it's just about you rephrasing and agreeing on the next steps. A few tips. It's a bit like goal setting.

Yeah. When you agree on next steps, make sure that you know who is going to do what, make sure that there is a clear timeframe. And make sure that those steps are very precisely described. Yeah. If it's, yeah, so by the end of the month, you're just gonna explore and get some ideas on how we can solve this. I don't think that's sufficient.

You want to be really clear. Okay. So by the 21st. I'd like to see from you a paper that describes in three chapters, what are the key options that we can do to resolve X, Y, and Z. And you're going to present this with constructive example, examples and tangible actions that the team can take and how this is going to take to a position where our problem will go from missing 20% of sales to 5%. I'm just making it up sorry for that.

But it's just to give you an idea of what to do to make it really precise. And to make it tangible. So ownership timeframe, and precision, the three keys to an agreed action. Also, if you want to really make sure that your discussion was properly experienced by both parties, there's no better way than you describing what are the key next steps. Ask the other person, ask them. So, you know, we've had the discussion, and we agreed on next step, can we just recap on what those are this way, I'm sure that we are both on the same page.

And the person was really short. So what we're going to do is we're going to do that. And then you ask, Well, when do you think you can do that? And can you describe precisely what you're going to do? Exactly, because just want to make sure that We have the same level of understanding, the person will do it, and it's for your own benefit and for theirs as well because you want to avoid another crucial discussion. Because, again, you were coming from different levels of understanding.

So make sure that you have next steps. And now you're ready to close. Let's see how we do that.