Take time to deliberate. But when the time for action has arrived, stop thinking in going. Napoleon Bonaparte. The action step for this section is to work on ways to increase the quality of your customer service. For example, create your customer community as we discussed, developing hone your listening skills, or those of the people in your support team. consider implementing a ticket system if that's a practice in your industry.

Besides your listening skills, you need to be polite and patient develop clear communication skills while your customer by providing value they haven't expected. The best way to do this is to implement an onboarding sequence. This will reduce your refunds and increase customer lifetime value. Make it easy for your customers to reach you and find information. If you have a customer support team, the members must have an excellent understanding of the product. These are my suggestions.

One final point. No matter how good you are, you will be dealing with disrespectful and arrogant customers as well. Don't argue with these people don't spend time and effort with them. Give them a refund and tell them you won't do business with them. Because of these reasons. You provide priority support and you won't be dealing with disrespect.

Alright, make a plan on how to improve customer service experience. Include the techniques, skills and tools you will need to make it happen. This will result in increased customer lifetime value and fewer refunds. Thank you for watching and stay purposeful