Wouldn't the world be a great place if every customer was a pleasure to deal with? We all know that it's not a reality, so learn the best way to handle difficult customers. Through our workshop, your participants will learn how to build rapport, improve stress management, and recognizing your customers body language. By utilizing our handling a difficult customer workshop, your participants will improve customer service skills, increase productivity, and decrease customer complaints. Your participants will develop in person and over the phone techniques to addressing complaints and generate return business. With this workshop.

Even the most demanding of customers will be handled with poise.