Frank was frustrated because he had bought a pay per view movie. Teresa, a customer service agent knew that it would take a minute to find the extra charges Frank's account records. She said, I'll just need to look at your account and see if we can remove the extra charge. Franken Teresa discussed the weather while Theresa looked at Frank's account and saw that he had been charged twice. Frank, I can't remove it right away. If I apply the credit to your bill that would counteract the charge.

Well, that worked for you. Frank said yes and said that was all he needed today before thanking her and hanging up.