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URL:https://www.learndesk.us/class/4665051317272576/lesson/d1b87505a3508a9d8dc4b2c1c9da75f6?ref=outlook-calendar
SUMMARY:Module One: Getting Started
DTSTART;TZID=America/Los_Angeles:20260511T190000
DTEND;TZID=America/Los_Angeles:20260511T200000
LOCATION:https://www.learndesk.us/class/4665051317272576/lesson/d1b87505a3508a9d8dc4b2c1c9da75f6?ref=outlook-calendar
DESCRIPTION: Workshop Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today. 

At the end of this workshop, participants should be able to:

•	Cultivate a positive attitude
•	Manage internal and external stress
•	Develop abilities to listen actively and empathize
•	Build a rapport with customers in person and over the phone
•	Understand the diverse challenges posed by customers
•	Develop strategies to adapt to challenging circumstances

https://www.learndesk.us/class/4665051317272576/lesson/d1b87505a3508a9d8dc4b2c1c9da75f6?ref=outlook-calendar
STATUS:CONFIRMED
SEQUENCE:3
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DESCRIPTION:Class Reminder
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