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URL:https://www.learndesk.us/class/4665051317272576/how-to-deal-with-difficult-angry-and-upset-customer-s-and-still-remain-calm?ref=outlook-calendar
SUMMARY:How to Deal with Difficult, Angry, and Upset Customer's and Still Remain Calm
DTSTART;TZID=America/Los_Angeles:20260511T190000
DTEND;TZID=America/Los_Angeles:20260511T200000
LOCATION:https://www.learndesk.us/class/4665051317272576/how-to-deal-with-difficult-angry-and-upset-customer-s-and-still-remain-calm?ref=outlook-calendar
DESCRIPTION: Handling difficult customers may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.
This course offers guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging but more rewarding as well.
What will you learn in this course?

Cultivate a positive attitude
Manage internal and external stress
Develop abilities to listen actively and empathize
Build a rapport with customers in person and over the phone
Understand the diverse challenges posed by...

https://www.learndesk.us/class/4665051317272576/how-to-deal-with-difficult-angry-and-upset-customer-s-and-still-remain-calm?ref=outlook-calendar
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