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URL:https://www.learndesk.us/class/4606343224754176/customer-care-culture-team-leader-skills-5?ref=outlook-calendar
SUMMARY:Customer Care Culture: Team Leader Skills 5
DTSTART;TZID=America/Los_Angeles:20260508T190000
DTEND;TZID=America/Los_Angeles:20260508T200000
LOCATION:https://www.learndesk.us/class/4606343224754176/customer-care-culture-team-leader-skills-5?ref=outlook-calendar
DESCRIPTION: 
Do you want to be able to change the culture of your team as a team leader, supervisor or manager?
One of the biggest problems supervisors and managers face is poor team culture. This course will teach you how to change your team’s customer care culture.
This course will also teach you how to do this in an efficient and effective way that will broaden your management skills and increase your value to the organization you work for.
Would you like to see your team:

Understand your expectations of them?
Be seen as a customer-focused team?
Reduce the number of customer complaints?
Save time and effort in handling unhappy customers?
Increase customer satisfaction?
Increase the number of customers?
Increase team performance?

This is one course in a series of culture change courses on specific topics and has been developed and delivered by Stephen Mather who is a leading UK management change consultant, trainer, coach, and psychologist.
Stephen is a much sought after management and...

https://www.learndesk.us/class/4606343224754176/customer-care-culture-team-leader-skills-5?ref=outlook-calendar
STATUS:CONFIRMED
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