Do you want to be able to change the culture of your team as a team leader, supervisor or manager?

One of the biggest problems supervisors and managers face is poor team culture. This course will teach you how to change your team’s customer care culture.

This course will also teach you how to do this in an efficient and effective way that will broaden your management skills and increase your value to the organization you work for.

Would you like to see your team:

• Understand your expectations of them?
• Be seen as a customer-focused team?
• Reduce the number of customer complaints?
• Save time and effort in handling unhappy customers?
• Increase customer satisfaction?
• Increase the number of customers?
• Increase team performance?

This is one course in a series of culture change courses on specific topics and has been developed and delivered by Stephen Mather who is a leading UK management change consultant, trainer, coach, and psychologist.

Stephen is a much sought after management and business change consultant in the UK and has worked with companies of all sizes spanning a large range of industry sectors. Stephen is well placed to help guide you through culture change within your team.

What will you learn in this course?

• Understand what team culture is
• Learn what behavior you should expect to see in a customer care culture
• Learn how to influence your team to welcome customers
• Help your team to become more customer-focused
• Influence your team to go above and beyond
• Influence your team to follow up with the customer
• Learn the steps to take in order to create a customer care culture with your team

What is the target audience?

• This course is for beginners including new team leaders, supervisors, and first/second line managers
• This course is ideal for those who have had little or no training in culture management
• This course is for those wishing to create a new culture within their teams or change an existing culture
• This course can help even established team leaders and managers
• This course is for anyone who is looking to introduce a culture of customer care in a team