Elizabeth power here. Let's talk about the feelings of change. When people go through change, they tend to feel frightened, anxious, overwhelmed, angry, annoyed, and even incompetent. And if you engineer the change if they engineered the change, oh, it's exciting and great fun. But generally speaking, they don't like change at all. Because the feelings of change are very powerful, and often very scary.

In this chapter, you learn three things. One, when people go through change the feelings they have are often negative to it makes a difference. If they chose to change, then it's likely to feel better. And three, the feelings of change are powerful.