Step 07

7 Easy Steps for Kano Analysis The 7 Easy Steps to Construct a Kano Analysis
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Transcript

Step seven, analyze the results. A simple way to rank the requirements is to score each according to the most frequently occurring dimension in each row of the tabulation matrix. This requirement voted must be by 55% of respondents and attractive by 20% of respondents would be interpreted as a must be requirement. There may be situations when two Kanno requirements are tied together. In these situations, consider following up with customers for additional insights, looking for market segmentation differences selecting the classification that will have the greatest impact on the product. You can use the following order m is greater than O is greater than Then a is greater than I.

That is must be is, is greater than one dimensional is greater than attractive is greater than indifferent.

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