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URL:https://www.learndesk.us/class/4543397417189376/the-voice-of-customer-voc-techniques?ref=outlook-calendar
SUMMARY:The Voice of Customer (VOC) Techniques
DTSTART;TZID=America/Los_Angeles:20260409T190000
DTEND;TZID=America/Los_Angeles:20260409T200000
LOCATION:https://www.learndesk.us/class/4543397417189376/the-voice-of-customer-voc-techniques?ref=outlook-calendar
DESCRIPTION: 
Capturing customer feedback is essential in every profession. There are so many techniques to capture your customer's voice. It naturally becomes difficult to determine which voice of the customer (VOC) technique can prove to be most useful. This training will help you to first understand the traditional and new age VOC techniques. It will then articulate the benefits and challenges of each technique. You will also understand what outcome can you expect by using which VOC technique.
Learn the Voice of Customer Techniques and Master the Art of Using the Right Technique in the Right Situation at the Right Time.
Important benefits of this program:

Recognize the different types of customers.
Find the different ways in which you can segment your customers.
Enhance your skills by learning some real-life case-studies (such as how Kellogg's failed in new markets, etc).
Learn the traditional vs. new ways of capturing customer VOC.
Recognize the strengths and weaknesses of each VOC...

https://www.learndesk.us/class/4543397417189376/the-voice-of-customer-voc-techniques?ref=outlook-calendar
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